Modivcare Personal Care Service, is looking for a Client Account Manager. In this role, you will build, maintain, and grow strong relationships with assigned referral sources while ensuring timely follow-up on new leads and seamless coordination from intake through the first service date. You will play a key role in supporting partner needs and delivering a smooth, responsive experience. 

• Pay: $70,000- $76,000/ Depending on experience
• Schedule: M-F 8:00AM-5:00PM EST

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays 
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Build, maintain, and grow strong relationships with assigned referral sources and key stakeholders
• Serve as the primary point of contact for referral partners, ensuring timely responses and effective coordination with internal teams
• Manage new case leads from intake through confirmation of first service date, including authorization entry and initial caregiver assignment
• Proactively communicate caregiver availability, service capabilities, and program updates to referral sources
• Track and report key performance metrics (lead volume, acceptance rate, case start rate) to ensure service level expectations are met
• Collaborate cross-functionally to improve onboarding processes and enhance the member and partner experience
• Ensure compliance with company policies, confidentiality standards, and regulatory requirements
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
• Strong organizational and time management skills with the ability to prioritize and meet deadlines
• Service-oriented mindset with strong interpersonal skills and the ability to collaborate cross-functionally

We are excited to speak to someone with the following…

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field — or four (4)+ years of relevant experience managing productive relationships with external business partners
• Up to one (1) year of leadership responsibility
• HHA Exchange experience 
• An equivalent combination of education and/or experience will also be considered

We live and lead by our Values…

• We treat everyone with dignity and RESPECT
• We earn the TRUST of our members, and each other
• We provide RELIABLE services that open doors
• We serve with courtesy and COMPASSION
• We prioritize SAFETY
• We communicate with purpose and TRANSPARENCY

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace