A&B Homecare Solutions, a Modivcare Personal Care Service, is looking for a Regional Care Coordinator Associate. As a Regional Care Coordinator Associate, you will play a crucial role in ensuring seamless coordination of care across multiple locations and markets. You will be responsible for entering and covering shifts, partnering with caregivers, patients, families, and local teams to maintain continuity of care. The ideal candidate will possess excellent organizational skills, strong communication abilities, and a genuine commitment to providing exceptional care coordination. 

• Pay: $26.00-$29.00/Hourly based on experience 
• Schedule: M-F 8:30AM-5:00PM (Rotating on call) 
• Office Address: 446A Blake St 3rd Floor, New Haven, CT 06515

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays 
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

1. Referral and Intake Management: 

• Receive referrals from various sources, such as hospitals, physicians, and other healthcare providers. 
• Review referral documentation, ensuring completeness and accuracy of information. 
• Collaborate with internal teams to determine patient eligibility and initiate the intake process. 

2. Care Coordination and Scheduling: 

• Oversee and manage the care coordination process for a caseload of patients across multiple locations and/or markets, ensuring continuity and quality of care. 
• Create and schedule shifts across assigned locations and markets, coordinating caregiver availability using caregiver skills and client preferences. Maximize coverage based on authorized hours. 
• Coordinate with patients, families, and local teams to ensure timely and appropriate delivery of care across assigned locations and markets. 
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs across multiple locations and markets. Ensure reasons for changes are documented. 
• May be required to be part of the on-call rotation. 

3. Communication and Information Management: 

• Serve as the primary point of contact for patients, families, caregivers, and local teams regarding care coordination across assigned locations and markets. 
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals. 
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication. 
• Complete required documentation pertaining to complaints and/or incidents.  
• Ensure compliance with privacy regulations and maintain strict confidentiality of patient data. 

4. Collaboration and Team Support: 

• Facilitate communication and information sharing among the care team members. 

• Participate in care conferences and meetings to provide updates on patient status and care coordination activities. 
• Assist in identifying and resolving any issues or barriers to care delivery. 
• Support central and shared service teams, as well as local market partners, with information related to service verification and billing. 

5. Patient and Family Support: 

• Provide compassionate and empathetic support to patients and their families throughout the care coordination process. 
• Address inquiries, and concerns, and provide guidance on accessing services and resources. 
• Educate patients and families about available personal care services, including expectations, rights, and responsibilities. 
• Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff. 

6. Other Duties as Assigned 

We are excited to speak to someone with the following…

• High school diploma or equivalent; additional education or certification in healthcare or related field is a plus. 
• Or equivalent combination of education and/or experience. 
• 1+ years of home healthcare experience preferred.
• Experience using HHAeXchange preferred.

 

Our Mission:

    To provide access to the care that matters for those who need it most.

Our Values:

    Caring: We care about what we do and who we do it for.

    Collaborative: We value the perspective and experience of all.

    Dedicated: We are committed to making a real world impact.

    Purposeful: We know our work has meaning.