CareGivers America - NEPA, a Modivcare Personal Care Service, is looking for a Senior Regional Operations Manager to oversee and manage the operations across multiple locations in a designated region. You will be responsible for driving operational excellence, ensuring the delivery of high-quality care, and achieving performance targets. Your strong leadership abilities, operational expertise, and commitment to client-centered care will contribute to the success and growth of our organization.

• Pay: $72,800- $90,000 Annually, depending on experience + Incentive Program 
• Schedule: M-F 8:00AM-5:00PM 
• Office Address: 270 S River St, Plains, PA 18705

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays 
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Provide strategic direction and leadership to the operations team in the region, ensuring alignment with organizational goals and objectives.
• Develop and implement operational strategies, policies, and procedures to optimize efficiency, productivity, and quality of services.
• Monitor and analyze operational metrics and key performance indicators (KPIs) to identify areas for improvement and implement action plans.
• Collaborate with other departments, such as clinical services, finance, and human resources, to streamline workflows and enhance cross-functional collaboration.
• Lead and manage a team of operational staff across multiple locations, providing guidance, support, and performance feedback.
• Recruit, hire, and train new team members, ensuring a competent and motivated workforce.
• Foster a culture of teamwork, accountability, and continuous improvement within the regional operations team.
• Develop and implement training programs to enhance the skills and knowledge of the operations staff.
• Ensure compliance with all regulatory requirements, industry standards, and company policies and procedures.
• Implement quality assurance programs and initiatives to maintain high standards of care and service delivery
• Conduct regular audits and reviews to assess compliance with clinical protocols, documentation standards, and regulatory guidelines.
• Address any quality-related concerns or issues, implementing corrective actions and preventive measures as needed.
• Foster positive relationships with clients, families, and healthcare providers in the region.
• Monitor client satisfaction and address any concerns or issues in a timely and effective manner.
• Collaborate with referral sources and community partners to enhance relationships and generate business opportunities.
• Represent the organization at industry conferences, networking events, and community forums.
• Collaborate with the finance department to develop and manage the regional budget.
• Monitor financial performance, including expenses, revenue, and profitability, against budgeted targets.
• Identify opportunities for cost savings and revenue growth, implementing appropriate measures.

We are excited to speak to someone with the following…

• Bachelor's degree in healthcare administration, business, or a related field (master's degree preferred).
• Minimum of 5-7 years of progressive leadership experience in the home healthcare industry or a similar healthcare setting.
• Agency With Choice/ODP program experience 
• Strong knowledge of home healthcare operations, regulations, and industry trends.
• Proven track record of successfully managing operations and leading teams in a multi-location environment.
• Excellent leadership and decision-making abilities, with a focus on achieving results and driving operational excellence.

Our Mission:

• To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace