Intake Coordinator - Private Pay Home Care

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience and a strong client-service mindset to support prospective private-pay clients and families from initial inquiry through successful start of care.

Pay: $24.68-$26.50/hour, depending on experience
Schedule: Monday-Friday, 8:30 AM-5:00 PM Eastern Time
Location: Fully Remote

Benefits and Perks...
• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off and 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Voluntary Life and AD&D Insurance; Short- and Long-Term Disability; Accident, Critical Illness & Hospital Indemnity Insurance

What You'll Do
• Manage new private-pay inquiries and referrals, providing prompt, professional, and high-touch support to prospective clients and families.
• Conduct intake conversations to understand care needs, schedules, preferences, location, and desired start-of-care dates.
• Educate clients and families on home care services, rates, service expectations, and the private-pay onboarding process.
• Maintain consistent follow-up with prospective clients, answer questions, address barriers, and help move inquiries toward successful onboarding.
• Coordinate assessments, required documentation, caregiver matching, staffing, and start-of-care activities with internal teams.
• Maintain accurate intake records and track prospective clients from initial inquiry through successful start of care.

What You'll Need

• 1+ years of direct home care experience in intake and/or care coordination required.
• Private-pay home care experience strongly preferred.
• Home care scheduling, staffing, or caregiver-matching experience preferred.
• Experience providing high-touch or white-glove service to clients and families preferred.
• Experience handling caregiver coverage, schedule changes, and start-of-care coordination preferred.
• Experience with HHAeXchange, payer portals, or similar home care systems preferred.
• Bilingual English/Spanish strongly preferred.
• Strong communication, organization, follow-through, and computer skills.

PHYSICAL DEMANDS:
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Our Mission:
To provide access to the care that matters for those who need it most.
Our Values
Caring: We care about what we do and who we do it for.
Collaborative: We value the perspective and experience of all.
Dedicated: We are committed to making a real-world impact.
Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace