A&B Homecare Solutions, a Modivcare Personal Care Service, is looking for a Private Pay Coordinator. You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay: $23.00-$25.00/Hourly based on experience 
• Schedule: M-F 8:00AM-5:00PM (Rotating on call required) 
• Office Address: 30 Peck Rd #2202, Torrington, CT 06790

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• 10 Paid Holidays 
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

You will...

• Respond promptly to referral source requests for information, supporting documentation or other report needs.
• Obtain accurate and detailed information to begin investigating sources for payment and gather preliminary patient information.
• Answer and screen telephone referrals.
• Coordinate with Field Supervisors as they open new cases.
• Work with State Intake Coordinator, Talent Acquisition, the Welcome Team, and Employee Support to match quality caregivers with new private pay clients.
• Oversee and manage the care coordination process for a caseload of patients, ensuring continuity and quality of care.
• Create and schedule shifts, coordinating the availability of caregivers utilizing caregiver skills and client preferences. Maximize coverage based on authorized hours.
• Coordinate with patients and their families to ensure timely and appropriate delivery of care.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs. Ensure reasons for changes are documented.
• Serve as the primary point of contact for patients, families, and caregivers regarding care coordination.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.
• Address inquiries, and concerns, and provide guidance on accessing services and resources.
• Educate patients and families about available personal care services, including expectations, rights, and responsibilities.
• Ensure a smooth transition of care when appropriate and provide necessary information for a seamless handoff.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Complete required documentation pertaining to complaints and/or incidents.
• Maintain confidentiality regarding all aspects of patient, employee and proprietary Company information in compliance with the HIPAA Rules. Maintains compliance with all applicable state and federal regulations, company policies/procedures and accreditation standards.
• Required to be part of the on-call rotation.
• Other duties assigned by management.

We are excited to speak to someone with the following…

• High School Diploma required
• College Degree preferred
• Minimum 2 years’ experience in health care or related environment; Care Coordination experience required.
• Excellent written and verbal communication skills
• Excellent organizational, follow-up and time management skills with ability to prioritize workload
• Excellent organizational and computer skills; Strong emphasis on excel skills
• Excellent Customer Service skills

Our Mission:

    To provide access to the care that matters for those who need it most.

Our Values:

    Caring: We care about what we do and who we do it for.

    Collaborative: We value the perspective and experience of all.

    Dedicated: We are committed to making a real world impact.

    Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace